FAQs
Find out more about how Zaapi can help you become a successful ecommerce seller.
Getting Started
What is Zaapi?
Zaapi is a free-to-use mobile application that allows sellers to create online stores and start selling online within seconds.
Why use Zaapi?
Zaapi makes it possible for anyone to effortlessly create an online store and grow their e-commerce business - say goodbye to spending your time answering customer enquiries, sharing and describing products, manually processing orders, payments and shipping.
Is Zaapi free?
Zaapi is completely free to use for a limited time (a 7-day free trial is available for everyone who is interested). We keep adding new features to make your e-commerce even more powerful, with no additional charges beyond your paid package.
Do I have to have a registered business entity to use Zaapi?
Not at all - all you need is a phone number and internet connection and you're ready to go!
Is the Zaapi application available on the Apple Store or Play Store?
Yes, Zaapi is available for download both on the Apple Store & Play Store.
Can Zaapi be used for all types of businesses?
Absolutely - you can use Zaapi as long as you have a product or service you wish to sell online. In the future, we'll build more and more and more different versions of the app to fit the specific requirements of different businesses!
Does Zaapi provide different versions of its app for different kinds of businesses?
Yes!
Our initial app contains two versions: one for F&B businesses, one for all for other businesses. For instance, the way you create product variants or product add-ons and save stock quantities will be different for both versions of the app in a way that suits both kinds of business. We'll give you access to one or the other version depending on the information you enter at registration.
Do customers need to download the app?
No need. Your customers can buy your products directly from your website!
What language does Zaapi support?
Currently Thai and English
Can one account be used to create multiple online shops?
Each account is currently limited to one store.
Zaapi Features
How to use
Are there any tutorials available for Self Learning?
Absolutely! check out our tutorials here
Can I edit my store link?
Currently, we allow users to edit the part of their store link that comes after "shop.zaapi.com/" as they wish. However, do note that after editing your link, your customers will be unable to access your online store through the old link.
In the future, we'll release a premium version of the app that allows you to fully customise your store link - replace "zaapi" with your own business name!
How can I view my online store?
You can view your store by clicking on the "View Store" button on your store's home page or copy-pasting your store link in your browser.
Does Zaapi enable the creation of product variants (for example, "Colour", "Size")?
Yes!
How do I troubleshoot if there is a problem with my Zaapi app?
Try reinstalling your application, and make sure you're running the latest software version of your iPhone or Android device. If the problem persists, reach us at care@zaapi.com, and we'll get back to you as soon as possible.
Sales Report
Does Zaapi provide me with analytics on my business?
Yes! Zaapi provides you key insights as to the health of your online business including your best selling products, revenue, number of orders and number of store visitors. You can view this information directly on your app.
Selling on Zaapi
Do my customers get informed of updates to their order?
Your customers are automatically informed via Line whenever you change the status of their order between "New", "Accepted", "Completed" and "Rejected". Customers who do not use Line get informed via SMS.
Adding Products
Is there a limit to the number of products I can add to a catalogue?
No - you can add as many products as you want.
Offering Discount
Is there a limit to the number of products I can add to a catalogue?
No - you can add as many products as you want.
Payments on Zaapi
Does Zaapi provide me with analytics on my business?
Yes! Zaapi provides you key insights as to the health of your online business including your best selling products, revenue, number of orders and number of store visitors. You can view this information directly on your app.
Shipping on Zaapi
Does Zaapi provide access to any logistics providers?
We currently do not provide access to any logistics providers through the app. You must therefore arrange the fulfillment of your orders separately. Once you do so, you can select your logistics provider on the customer's order page, input their tracking number and fulfill the order. We'll send the tracking link and tracking number to your customer.
In the near future, we'll be working to connect to logistics providers and enable order fulfillment directly from within the app.
Other Questions
Managing Your Store
How do I change my Domain Name?
Currently cannot do that. However, we are planning to release the premium plan in the near future. Which allows you to customize your own domain name!
Can I edit the order in which my products are displayed on my store?
Your products are displayed on your store based on the order of your categories in the "Categories" tab under "Product".
To change the order, go the "Categories" tab and hard press the category you wish to rearrange to change its position in the catalogue. To change the order of your products within each category, click on the desired category card in the "Categories" tab and hard press the product you wish to move to rearrange its position within the category.
Will there be new features?
Yes! Our mission is to build the go-to digital tool for Southeast Asian businesses and we'll continue to build until we achieve that. Here are the Features we currently have
Is my data safe?
Your data is stored on our servers that use industry-leading encryption and safety standards and it is not shared with any third-party. Your data is safe with us.
The Difference between Zaapi and Marketplaces
What is the difference between Zaapi and e-commerce marketplaces like Shopee and Lazada?
As opposed to online stores like Lazada and Shopee. With the help of those applications, you may list your products on the platform for customers to see. and impose significant transaction costs However, as you do not own the sales channel, if the app is discontinued, your store will also be discontinued.
At Zaapi, we let you have control over your own sales channel. You can personalize your catalog whenever you desire. And customers can simply purchase your products just right through your website. We have developed features that can maximize the capacity of all online shops. Our service comes with very minimal fees which are only charged when an order is placed