Features

Zaapi enables teams to accelerate their workflows and optimise their performance

Centralise Chats

Tired of switching between multiple tabs to respond to customers on many different platforms? Connect your Facebook, Instagram, LINE, Shopee & Lazada accounts with Zaapi to view all of your chats in one single inbox and never miss a customer message again.

Chat integration
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Monitor Chat Performance

View chat performance from all of your stores and channels in one place. Deep dive into insights from each sales channel in a centralised dashboard and stay on top of your response rating to avoid marketplace penalties.

Monitor Chat Performance
New features coming soon

Create and Manage Orders

With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.

Create and Manage Orders
New features coming soon

Record Customer Information

Whether they message you on Facebook or LINE, you can record all customer details in one place to help your agents personalise their responses. Zaapi’s integrated chat CRM helps you understand the customer wherever they message you.

CRM STORE CUSTOMER DATA
New features coming soon

Customise Workflows

However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.

Customise Workflows
New features coming soon

Collaborate Across Teams

Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.

Manage admin teams
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Monitor Chat Performance

Chat display function through dashboard A function that helps your business analyze the chat response performance of admin teams on each channel.

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Download order information

On Zaapi's system, users can download order data generated on the platform into a spreadsheet file for further systematic summary and analysis.

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Saved filters to easily navigate mailboxes

Regardless of whether the admin team manages chat responses to customer inquiries. Respond to in-team chats so you don't miss any conversations.

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Respond to Customers on Desktop & Mobile

No matter where you are, you can use Zaapi anytime, anywhere. Our system supports both mobile phones and computers, iOS and Android.

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Create Orders in Chat

On Zaapi's system, users can create orders for customers and send payment channels instantly in the chat. Reduce admin team workflow to increase sales

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Zaapi offers advanced system tracking product inventory.

Zaapi offers an advanced system that allows you to update the precise details of your product inventory in real-time. This means that you can stay informed.

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Multiple Payment Methods

It supports a variety of payments from bank accounts, PromptPay, QR Code, Bill Payment, Rabbit Line Pay, True Money Wallet, WeChat Pay, and Credit Card Payment.

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Share products within chat and link directly

Make it easy for customers to view specific product details by quickly sharing product listings within chat. Direct links to your online product page

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Systematically collect customer data on Zaapi

Collect customer data systematically on Zaapi, which helps you better collect customer data. Store data only by name, phone number, and email.

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View Ad Source in Chat

Help for online store businesses You can instantly know which ads a customer is calling from on Facebook Ads.

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Store businesses can tag customers and VIP customers.

Store businesses can tag customers to let other admins know what kind of customers they are, including tagging new pre-ordered customers.

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Create Quick Replies

Do you often have to answer customer questions repeatedly? Quick Reply function replies to customers with just one click. Functions to help answer chats faster

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Mark Chats as Resolved & Follow Up

Identify customer message status in tracking and finish format, helping manage sales to the admin team. You can see which customers are still following up.

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SHARE IMAGES AND PDFS WITH CUSTOMERS

SYSTEMATICALLY MANAGE THE DELIVERY OF IMAGES AND PDF FILES TO CUSTOMERS. DON'T WORRY ABOUT PAPERWORK. MANAGE THE DELIVERY OF WORK FILES AND PRODUCT CATALOGS.

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Add an admin team to respond to chats on the Zaapi system.

The Add admin team function allows merchants to add an admin team to respond to chats on the Zaapi system and can restrict access.

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Customers assign chats to each agent.

Store businesses that need admins to respond to chats with a large number of customers. This is where it needs to go, which can cause management problems.

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View Agent Chat History

Manage admin chats through instant chat history viewing on Zaapi You can choose to view chat history between admins and customers in the chat.

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Chat integration system from Zaapi, a complete sales solution

Our solution revolutionizes sales by combining all your chats from different channels into one easy-to-use platform. Say goodbye to hassle

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