Features

Zaapi enables teams to accelerate their workflows and optimise their performance

Centralise Chats

Tired of switching between multiple tabs to respond to customers on many different platforms? Connect your Facebook, Instagram, LINE, Shopee & Lazada accounts with Zaapi to view all of your chats in one single inbox and never miss a customer message again.

New features coming soon

Create and Manage Orders

With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.

New features coming soon

Record Customer Information

Whether they message you on Facebook or LINE, you can record all customer details in one place to help your agents personalise their responses. Zaapi’s integrated chat CRM helps you understand the customer wherever they message you.

New features coming soon

Customise Workflows

However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.

New features coming soon

Collaborate Across Teams

Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.

New features coming soon

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Download order information

Systematically download customer order information

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Saved Filters

Create chat filters within the team to make it easier for the admin team to respond to customer chats.

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Respond to Customers on Desktop & Mobile

No matter where you are, you can use Zaapi anytime, anywhere. Our system supports both mobile phones and computers, iOS and Android.

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Create Orders in Chat

On Zaapi's system, users can create orders for customers and send payment channels instantly in the chat. Reduce admin team workflow to increase sales

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Inventory Management

Real-time inventory Set up merchandise status instantly on Zaapi

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Multiple Payment Methods

Supports a wide range of payments, complete with payments on Zaapi's system.

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Share items in chat

Share items instantly in Zaapi chat

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Store customer data

Systematically store customer data on Zaapi to help better manage customer data.

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View Ad Source in Chat

Customers come from any Ads you know. View Chat Ads on Zaapi

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Add Custom Labels

Merchant businesses can tag customers to know which group of customers they are to better serve their customers.

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Create Quick Replies

Respond to customers with Quick Reply creation, making chat responses faster with just one click.

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Mark Chats as Resolved & Follow Up

Identify customer message status in tracking and finish format, helping manage sales to the admin team. You can see which customers are still following up.

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SHARE IMAGES AND PDFS

SYSTEMATICALLY MANAGE THE DELIVERY OF IMAGES AND PDF FILES TO CUSTOMERS. DON'T WORRY ABOUT PAPERWORK. MANAGE THE DELIVERY OF WORK FILES AND PRODUCT CATALOGS.

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Add Team Members

The Add admin team function allows merchants to add an admin team to respond to chats on the Zaapi system and can restrict access.

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Assign Chats to Agents

Store businesses that need admins to respond to chats with a large number of customers. This is where it needs to go, which can cause management problems.

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