Have you ever encountered the problems which you forgot to reply your customers' messages because there were too many conversions going on on different platforms? This feature will throw this issue out of the window by putting chats from Facebook Messenger, Instagram, and LINE official to be managed in one place. No more missing out on potention sale. Just connect the three mentioned platforms with Zaapi!
When on Zaapi, select the fourth tap from the left (Chats) then click on Connect with Facebook. Follow and finish up the permission allowance process to complete the integration
When on Zaapi, select the fifth tap from the left (Store) then click Chat integration. Select the platforms, which include Facebook, Instagram, and LINE Official, you would like to link with to complete the integration.
Conversations can be arranged according to the platforms on which they are. Users can also choose to see conversations from all platforms as well. Moreover, users will be notified when customers initiate a conversation.
Identify the status of each order with only one glance. This will help the users to focus only on the on-going conversation. You can manage each customer's status while chatting, by clicking the arrow on the upper right corner and select the quick menu.
Swipe left on the chat you would like to edit the status to reveal the options.
While conversing with the buyers, try to make use of all the features to convince the buyers and hasten up the transaction. Click on "+" on the lower left corner. The menu will pop up as follow: