Manage Chats with Unified Massaging

Unified Messaging integrates all conversations from different platforms into one. With this feature, there is no need to visit each platform individually to reply buyers; hence reducing the chance of missing some conversions.

Benefit of using Unified Messaging

Have you ever encountered the problems which you forgot to reply your customers' messages because there were too many conversions going on on different platforms? This feature will throw this issue out of the window by putting chats from Facebook Messenger, Instagram, and LINE official to be managed in one place. No more missing out on potention sale. Just connect the three mentioned platforms with Zaapi!

Start using the feature

1) Click on chat menu and connect with Facebook

When on Zaapi, select the fourth tap from the left (Chats) then click on Connect with Facebook. Follow and finish up the permission allowance process to complete the integration

Unified Messaging 1Unified Messaging 2

2) Click on Store

When on Zaapi, select the fifth tap from the left (Store) then click Chat integration. Select the platforms, which include Facebook, Instagram, and LINE Official, you would like to link with to complete the integration.

Unified Messaging 3Unified Messaging 4

One of the best free Unified Messaging Program

Unified Messaging 5

Arrange the social platforms to manage conversations easily

Conversations can be arranged according to the platforms on which they are. Users can also choose to see conversations from all platforms as well. Moreover, users will be notified when customers initiate a conversation.

Make a remark seamlessly

Manage order status with Unified Messaging

Identify the status of each order with only one glance. This will help the users to focus only on the on-going conversation. You can manage each customer's status while chatting, by clicking the arrow on the upper right corner and select the quick menu.

  1. Mute the notification: No more chit chat with this person!
  2. Pending: In the packing and delivery process.
  3. Complete: Done and done. Items are delivered.
Unified Messaging 6Unified Messaging 7

Or manage order status by Swiping

Swipe left on the chat you would like to edit the status to reveal the options.

  1. More: When clicked on, two more options will reveal which are mute notification and change to read.
  2. Pending: In the packing and delivery process.
  3. Complete: Done and done. Items are delivered.
Unified Messaging 8Unified Messaging 9

Use all features at full potential while chatting

Use all features there is to seal the deal

While conversing with the buyers, try to make use of all the features to convince the buyers and hasten up the transaction. Click on "+" on the lower left corner. The menu will pop up as follow:

  • Send files
  • Create new order for this customer, so buyers can pay right away from the link sharing
  • Share products directly in chat
  • Send discount codes or share store link to the buyers
  • Send Store Link
Unified Messaging 10Unified Messaging 11