Found bugs in the app? Here’s how you can report the problem!

Author
Tanutcha R.
Online Business

It’s been a little over three months since the first launch of the Zaapi app, and we could not thank you all enough for the continuous feedback and support. We’re working very hard to improve the app and fix bugs that keep you from selling online. Thus, to make it even easier and faster for you to report any problems within the app, here are two simple ways you can do so!

Also, before we dive into the steps, we would like to ask Zaapi store owners to check if the app has been updated to the latest version. Once the app is updated, please recheck if the problem still persists.

If so, you can follow these two easy steps to report the problem.


Step 1 : Shake your mobile

We have installed a system called Shakebug in our application, which allows users to easily report a bug or problem within the app. All you have to do is simply open the Zaapi app, shake your mobile, and a new window will pop up for you to fill in the details of the problem. Please fill in as much detail as possible.

Once you’ve completed explaining the situation, go ahead and submit! This report will be sent directly to our team of developers. 


Shakebugs 1
Shakebugs 2


Alternatively, you can send us direct messages.

Step 2 : Report us directly

Suppose you cannot submit a report via Shakebug, you can also screen capture or record your mobile showing where the problem occurs. You can send the screenshots or recordings to us through any of these channels:

Please make sure to explain in as much detail as possible what the problem is and where it is occurring, so that our team of developers can fix it at the right spot.


Now, there you go! We hope that this helps and that you all are having fun selling online with Zaapi. 

And for anyone looking to own an ecommerce website, look no further! You can open one today for free with Zaapi.

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