The Best AI-Powered Omnichannel Chat Platform
Automate customer service with an intelligent chatbot, qualify leads with AI, and manage every conversation from one powerful inbox.
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Everything you need in a modern customer chat tool
All in one
inbox
One inbox, all your channels
Respond to every customer from WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, TikTok Shop, Website Live Chat—without the tab switching.
Automate the repetitive tasks
Advanced chatbots and workflows handle tasks like FAQ responses and lead qualification, so your team can focus on what matters.
Turn insights into action
Stay on top of customer interactions with real-time analytics to track trends and improve agent performance.
AI-powered assistance, 24/7
Let AI agents take care of routine queries, appointment scheduling, and lead qualification so your customers are never left waiting.
Target smarter, sell more
Segment customers based on behavior and send personalized broadcast campaigns that actually convert.
Built with the best, trusted by thousands
We don’t just build for businesses—we build with them. Zaapi partners directly with Meta, TikTok, Lazada, Shopee, and others to deliver a secure, best-in-class experience.
People are taking notice
From global enterprises like LEGO and Coca Cola to trailblazing startups, tens of thousands of businesses worldwide trust Zaapi to power their customer chat operations.
Discover how Zaapi transforms messaging for industry leaders.
Built for modern
companies like yours!
Built for security.
Designed for peace of mind.
Your customer data is important—we keep it locked down. Zaapi is built with enterprise-grade security to protect every conversation, ensuring privacy, compliance, and total control over your information.
You own your data
We don’t store, sell, or use your data to train AI. Every message stays between you and your customers—no exceptions.
Rock-solid encryption
From the moment a message is sent to the moment it’s received, it’s encrypted at every step. No prying eyes, just secure conversations.
Safe & seamless integrations
Connect your favorite tools with confidence. Our security-first approach ensures that only the right people have access to the right data.
Frequently Asked Questions
These are the most commonly asked questions about Zaapi. If you can't find what you're looking for, feel free to chat with our team.
Q: How much does Zaapi cost?
A: Zaapi offers flexible plans to fit your business size. Check the Pricing page to view details and calculate your estimated cost — ideal for social sellers and marketplace merchants.
Q: Can I try Zaapi for free?
A: Yes. You can use Zaapi for 7 days completely free — with full access to AI Chatbot, Flow Builder, and Live Chat — no credit card required.
Q: Does Zaapi support Shopee, Lazada, and TikTok Shop?
A: Yes. Zaapi integrates directly with Shopee, Lazada, and TikTok Shop to sync chat messages and orders from all stores into one unified inbox.
Q: Can I integrate Shopify and HubSpot?
A: Yes. Zaapi connects with Shopify and HubSpot to sync customer data, orders, and chat history automatically — so you can manage everything from one place.
Q: Can I chat with website visitors in real time?
A: Yes. Zaapi provides a Website Live Chat widget that helps you capture leads, respond instantly, and link all conversations into the same inbox.
Q: Does Zaapi integrate with tools like Google Sheets, Slack, or Zapier?
A: Yes. You can connect Zaapi Flow Builder with Google Sheets, Slack, or Zapier using Webhooks to automate data and workflow transfers.
Q: Who is Zaapi best suited for?
A: Zaapi is built for online sellers and omnichannel teams who manage multiple chat platforms like Shopee, Lazada, TikTok Shop, and Shopify — helping them centralise chats and automate responses easily.
Try Zaapi for free
If you're ready to dive in, sign up now and start using Zaapi for free. Unsure how to get started? Book a demo, and we’ll walk you through exactly how Zaapi can transform your customer conversations.
