All customer chats
in one place
Combine chats from Facebook, WhatsApp, Instagram, LINE, Shopee, Lazada, TikTok Shop, and Instagram. Reply faster, manage your admin team easier, and never miss a sale.
THE MULTI-CHANNEL CHAT PROBLEM
Headache from juggling multiple apps? The more you sell, the more apps you have to switch between—Facebook, LINE, or Shopee. Chats are scattered, admins reply to the same customer, and buyers wait too long. The worst part? You miss crucial orders. Don't let scattered chats cost you sales.
Manage Everything in One Unified Inbox
Say goodbye to app-switching! Pull messages from Shopee, Lazada, Facebook, LINE, TikTok Shop, and Instagram into one single window. Never miss a message.
Built for Team Cooperation
Assign customers to the Sales or CS team systematically. No duplicate replies! Comes with Labels and Internal Notes to help your team collaborate seamlessly.
Replies Faster. Closed More Sales
Speed is the heart of sales! Track chat performance, view response stats and missed chats to ensure your store always maintains a great Chat Response Rate on Marketplaces.
Frequently Asked Questions
These are the most commonly asked questions about Zaapi. If you can't find what you're looking for, feel free to chat with our team.
Q: Does Zaapi support Shopee chat?
A: 100% supported. You can read and reply to Shopee customer chats directly through our system.
Q: Does Zaapi support Lazada chat?
A: No, it empowers them. The AI handles up to 80% of routine questions, freeing your team for high-value sales conversations and complex support tickets.
Q: Can teams reply together?
A: Yes. Zaapi is designed for teamwork. Multiple admins can log in and help reply to customer chats in real-time.
Q: How long is the free trial?
A: You can try all chat integration features for free for 7 days with no commitments.
Q: How does pricing work?
A: We offer transparent pricing with unlimited contacts, unlimited chat volume, full integrations, and pricing based on the number of admin users. Start with a free trial to test the AI and unified inbox before upgrading.
