Shopify Support Automation
Stop wasting hours hunting down tracking links. Automate your Shopify customer support, instantly resolve repetitive tickets, and manage every buyer conversation in one unified inbox so you can scale without hiring.
Is Manual Support Bottlenecking Your Growth?
Running a successful Shopify store means dealing with a relentless flood of repetitive questions. When you're constantly switching between WhatsApp, Instagram DMs, and emails just to paste tracking numbers, process returns, or manage dropship order delays, you aren't growing your business—you're just doing data entry.
This communication chaos leads to slow replies, frustrated buyers, and lost sales.
Automate Shopify Customer Support
Connect your store and let our platform instantly resolve repetitive inquiries 24/7. Automate the heavy lifting around shipping policies, order statuses, and return requests so your team only handles complex escalations.Shopify Example: When a buyer asks "Where is my order?" on Facebook Messenger, our system instantly pulls the live tracking data directly from your Shopify admin and replies in seconds without human intervention.
Recover Abandoned Chats & Carts
Don't let hesitated buyers leave empty-handed. Proactively re-engage shoppers who ask pre-sale questions but drop off before finishing their transaction, turning missed opportunities into captured revenue.Shopify Example: If a customer asks about a product variant on Instagram but doesn't buy, automatically send them a personalized 10% discount and a direct link to their Shopify checkout cart 30 minutes later.
Unified Inbox for Shopify Stores
Stop losing track of conversations across different apps. Bring every customer message from WhatsApp, social media, and marketplaces into one centralized dashboard that is seamlessly synced with your store data.Shopify Example: When a repeat customer messages you on WhatsApp, your support agent instantly sees their complete Shopify order history, lifetime value, and active tracking numbers right next to the chat window.
Frequently Asked Questions
These are the most commonly asked questions about Zaapi. If you can't find what you're looking for, feel free to chat with our team.
Q: Does this integrate with Shopify?
A: Yes. Zaapi connects directly to your Shopify store in a few clicks, automatically syncing your product catalog, customer profiles, and live order tracking data.
Q: Does this replace my support team?
A: No, it makes them highly efficient. Our automation handles up to 80% of routine questions (like WISMO - "Where is my order?"), freeing your human agents to focus on high-value sales conversations and complex support tickets.
Q: How long does setup take?
A: You can integrate your Shopify store, connect your messaging channels, and activate your first automated workflows in under 15 minutes. No coding required.
Q: Is this suitable for dropshipping stores?
A: Absolutely. Dropshippers use Zaapi to manage high-volume customer inquiries, automate shipping delay updates, and keep buyers informed without manual work.
Q: How does pricing work?
A: We offer transparent pricing based on your store's message volume. Start with a free trial to test the Shopify integration and unified inbox before upgrading to a paid plan.
