Shopify Support Automation
Stop wasting hours hunting down tracking links. Automate your Shopify customer support, instantly resolve repetitive tickets, and manage every buyer conversation in one unified inbox so you can scale without hiring.
Is Manual Support Bottlenecking Your Growth?
Running a successful online store means dealing with a relentless flow of repetitive questions. When you're constantly switching between WhatsApp, Instagram DMs, Shopee, and Lazada just to paste tracking numbers, process returns, or manage order delays, you're not growing your business: you're stuck doing data entry.
This communication chaos leads to slower responses, frustrated customers, and lost sales.
Automate Shopify & Marketplace Support
Connect your Shopify store and marketplace channels — let the platform instantly resolve repetitive inquiries 24/7. Automate shipping policies, order statuses, and return requests across Shopee, Lazada, and Shopify so your team only handles complex escalations. Example: A buyer asks "Where is my order?" on Shopee chat — our system pulls live tracking from your store and replies in seconds.
Let AI Handle Your Customers 24/7
Stop drowning in messages from every direction. Let our intelligent AI instantly answer FAQs, resolve routine support tickets, and guide shoppers to checkout across all your channels. It automatically manages conversations from WhatsApp, Facebook, Instagram, Shopee, Lazada, and TikTok Shop while perfectly syncing with your store.
Unified Inbox for Shopify & Marketplaces
Stop losing track of conversations across different apps. Bring every customer message from WhatsApp, Shopee, Lazada, TikTok Shop, and social media into one centralised dashboard seamlessly synced with your store data. Example: When a repeat customer messages you on Shopee, your agent instantly sees their complete order history and active tracking numbers.
Frequently Asked Questions
These are the most commonly asked questions about Zaapi. If you can't find what you're looking for, feel free to chat with our team.
Q: Does this integrate with Shopify?
A: Yes. Zaapi connects directly to your Shopify store in a few clicks, automatically syncing your product catalog, customer profiles, and live order tracking data.
Q: Does this replace my support team?
A: No, it makes them highly efficient. Our automation handles up to 80% of routine questions (like WISMO - "Where is my order?"), freeing your human agents to focus on high-value sales conversations and complex support tickets.
Q: How long does setup take?
A: You can integrate your Shopify store, connect your messaging channels, and activate your first automated workflows in under 15 minutes. No coding required.
Q: Does this work with Shopee and Lazada?
A: Yes. Zaapi connects directly to Shopify, Shopee, and Lazada — syncing order data, customer profiles, and live tracking across all channels.
Q: How does pricing work?
A: We offer transparent pricing based on your store's message volume. Start with a free trial to test the Shopify integration and unified inbox before upgrading to a paid plan.
