Zaapi vs Duoke: Best Chat and Automation Platform for Sellers in 2025

In the fast-moving world of e-commerce and social selling, the right tools can drastically improve your workflow, boost sales, and enhance customer experience. In this in-depth comparison of Zaapi vs Duoke, we explore how these two platforms stack up. While both support popular marketplaces like Shopee and Lazada, Zaapi clearly outperforms Duoke with its superior automation features, AI capabilities, omnichannel messaging, and consistent product innovation. If you’re serious about scaling your business with ease, read on.

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	Zaapi	Duoke
Omnichannel Capabilities (logo)
Social Media Omnichannel Capabilities (list)	Facebook, Instagram, Whatsapp, LINE	❌ Not Available
E-Commerce Omnichannel Capabilities (list)	Shopee, Lazada, Tiktok Shop	Shopee, Lazada, Tiktok Shop Tokopedia
Marketing and Sales Automation
Chatbot Automation Workflows	✅ Easy-to-use	⚠️ Basic Automation ONLY
Workflow Automation & AI Agent	Starting at $98/month ✅ Unlimited Workflows	⚠️ Basic Automation ONLY
AI Assisted Message Drafts	✅ Available	❌ Not Available
AI Knowledge Sources	✅ Document uploads and web resources	❌ Not Available
Customer Support
Customer Support	✅ Available	✅ Available
Pricing
Entry	Basic: Starting at $13 per month	Vip1: Starting at $19 per month

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Zaapi vs Duoke: Key Differences That Matter

1. Workflow Automation: Duoke Lacks Depth

Duoke offers only basic automation features, which limits your ability to scale or handle repetitive tasks efficiently. In contrast, Zaapi provides a full Workflow Automation system starting at $98/month, with unlimited workflows and AI agents that let you automate everything from product inquiries to post-sale follow-ups.

2. AI Features: Duoke Has None

AI isn’t a nice-to-have—it's essential for growth. While Zaapi includes AI-assisted message drafts, knowledge sourcing from documents and URLs, and chatbot enhancements, Duoke doesn’t offer any AI capabilities. This means more manual work, slower response times, and fewer opportunities for cost-saving automation.

3. Unified Chat for Social Media: Missing in Duoke

Modern sellers need to manage all their customer conversations in one place. Zaapi supports unified inbox integration with Facebook, Instagram, LINE, and WhatsApp, while Duoke does not support social messaging channels at all. That’s a huge drawback if your customers reach out via social media.

4. Zaapi Delivers Continuous Updates and New Features

Zaapi is committed to innovation, constantly rolling out new features and improvements. Duoke, by comparison, evolves slowly—leaving users without access to the latest tools that can give them an edge.

5. Zaapi Has Richer Features and a Better User Experience

From intuitive navigation to a seamless onboarding experience, Zaapi is built with the user in mind. It offers a broader and more refined set of features that are not only powerful but also easy to use. Duoke feels more limited and outdated in comparison.

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Source

- https://www.duoke.com/en/vip.html

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Try Zaapi's AI Chatbot for Free – 7-Day Trial

Whether you're just starting out or scaling fast, Zaapi’s Flow Builder and AI chatbot features are built to help you sell smarter. Try it free for 7 days!

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Need Help?

Got questions about Flow Builder or AI automation? Reach out via: Contact us or Book a demo

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Zaapi helps you unify, automate, and scale your customer chats—all in one place.

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