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Published
May 23, 2025
20
mins read

Zaapi vs Duoke: Best Chat and Automation Platform for Sellers in 2025

This comparison of Zaapi vs Duoke highlights why Zaapi is the smarter, more scalable solution for online sellers. While both platforms support major marketplaces like Shopee and Lazada, Zaapi goes further with advanced automation, AI tools, full social media chat integration, ongoing product updates, and a more refined user experience. Duoke’s lack of automation, AI, and unified chat makes it less efficient and harder to scale. For sellers looking to streamline operations and grow faster, Zaapi is the clear winner.

Compare Zaapi and Duoke to find the best platform for unified chat, AI automation, and social commerce support.

In the fast-moving world of e-commerce and social selling, the right tools can drastically improve your workflow, boost sales, and enhance customer experience. In this in-depth comparison of Zaapi vs Duoke, we explore how these two platforms stack up. While both support popular marketplaces like Shopee and Lazada, Zaapi clearly outperforms Duoke with its superior automation features, AI capabilities, omnichannel messaging, and consistent product innovation. If you’re serious about scaling your business with ease, read on.

Comparison Table
Zaapi Logo Zaapi Duoke Logo Duoke
Omnichannel Capabilities (logo)
Social Media
Omnichannel Capabilities (list)
Facebook, Instagram, Whatsapp, LINE ❌ Not Available
E-Commerce
Omnichannel Capabilities (list)
Shopee, Lazada,
Tiktok Shop
Shopee, Lazada,
Tiktok Shop
Tokopedia
Marketing and Sales Automation
Chatbot Automation Workflows ✅ Easy-to-use ⚠️ Basic Automation ONLY
Workflow Automation
& AI Agent
Starting at $98/month
✅ Unlimited Workflows
⚠️ Basic Automation ONLY
AI Assisted Message Drafts ✅ Available ❌ Not Available
AI Knowledge Sources ✅ Document uploads and web resources ❌ Not Available
Customer Support
Customer Support ✅ Available ✅ Available
Pricing
Entry Basic:
Starting at $13 per month
Vip1:
Starting at $19 per month

Zaapi vs Duoke: Key Differences That Matter

1. Workflow Automation: Duoke Lacks Depth

Duoke offers only basic automation features, which limits your ability to scale or handle repetitive tasks efficiently. In contrast, Zaapi provides a full Workflow Automation system starting at $98/month, with unlimited workflows and AI agents that let you automate everything from product inquiries to post-sale follow-ups.

2. AI Features: Duoke Has None

AI isn’t a nice-to-have—it's essential for growth. While Zaapi includes AI-assisted message drafts, knowledge sourcing from documents and URLs, and chatbot enhancements, Duoke doesn’t offer any AI capabilities. This means more manual work, slower response times, and fewer opportunities for cost-saving automation.

3. Unified Chat for Social Media: Missing in Duoke

Modern sellers need to manage all their customer conversations in one place. Zaapi supports unified inbox integration with Facebook, Instagram, LINE, and WhatsApp, while Duoke does not support social messaging channels at all. That’s a huge drawback if your customers reach out via social media.

4. Zaapi Delivers Continuous Updates and New Features

Zaapi is committed to innovation, constantly rolling out new features and improvements. Duoke, by comparison, evolves slowly—leaving users without access to the latest tools that can give them an edge.

5. Zaapi Has Richer Features and a Better User Experience

From intuitive navigation to a seamless onboarding experience, Zaapi is built with the user in mind. It offers a broader and more refined set of features that are not only powerful but also easy to use. Duoke feels more limited and outdated in comparison.

Source

- https://www.duoke.com/en/vip.html

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May 30, 2025
May 30, 2025

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