PricingTailor your subscription to your own business needs

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Quarterly plan:
Price per user:
12
Price per integration:
12
Addon Broadcast:
45
Addon Team collaboration:
29
Addon Chatbot:
70
Semiannually plan:
Price per user:
10
Price per integration:
10
Addon Broadcast:
38
Addon Team collaboration:
24
Addon Chatbot:
59
Yearly plan:
Price per user:
9
Price per integration:
9
Addon Broadcast:
38
Addon Team collaboration:
22
Addon Chatbot:
59
Subscription Duration
3 Months
6 Months
Save 16%
1 Year
Save 25%
Select Number Of Chat Accounts & Users
Number of Chat Accounts
$
280
/ account /
month
3 เดือน
6 เดือน
12 เดือน
facebook logo
instagram logo
line logo
shopee lgoo
lazada logo
lazada logo
Number of Team Members*
$
280
/ user /
month
3 เดือน
6 เดือน
12 เดือน
Select Add-Ons
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Total Price (in USD)
$0
/month*
Total billed quarterly:
Total bill semiannually:
Total billed annually:
ชำระราย 3 ปี:
$13,680
$10,080
*Enterprise pricing applies to users with >5,000 conversations/month - contact us for more details
**AI replies are capped at 1,000/month with every additional 1,000 replies billed at $30/month - contact us for more details

Included In All Subscriptions

Chat and Workflow Management
Unified Inbox

Bring all chats from your social media and e-commerce accounts —Facebook, Instagram, LINE OA, Shopee, Lazada, and TikTok—into a single, unified inbox.

Quick Reply

Respond quicker by storing responses to frequently asked questions. Simply save your messages and reply instantly by typing a keyword—enabling fast, consistent communication in seconds.

Custom Labels

Effortlessly segment and categorize your customers by tagging them in chats—whether they’re VIPs, new customers, or interested in promotions. Instantly tag, group, and filter responses to stay organized and deliver personalized experiences in real time.

Manage Chats with Ease

Use filters to streamline customer conversations across all channels. Easily view incoming chats by channel or monitor chats handled by specific agents, ensuring smooth and organized communications.

Analytics
Chat Account Performance

Gain valuable insights into each of your account's performance to optimize your chat support and avoid e-commerce platform penalties. Read more.

Conversation Volumes

Understand daily chat volumes to distribute tasks efficiently and ensure no agent is overwhelmed.

Agent Performance

Measure individual agent performance with key metrics such as number of chats handled, response times, response rates, and performance rankings.

Conversation Tagging Insights

Identify actionable trends in your customer tagging and monitor Meta Click-To-Chat Ad performance via our automated ad labels.

LINE Broadcasting and AI Assistant
LINE OA Broadcast

Broadcast messages and images to targeted customer groups via LINE OA, all through Zaapi’s seamless system. Reach your audience quickly and efficiently.

Advanced Broadcasts

Use your tagged audiences on Zaapi to further personalize broadcast messages. Create engaging, rich content, schedule your sends, and track performance with in-depth insights.

AI Assistant

Your personal customer service assistant, powered by AI. Train the AI with your data to instantly generate recommended answers, helping your agents respond faster and more efficiently.

Automated Conversation Summaries

AI analyzes and summarizes key messages from all customer conversations, providing your admin team with essential insights. Effortlessly track inquiries, customer requests, and product order details.

Multi-User Access & Manual Chat Assignment
Assign Chats to Your Admin Team

Manually assign conversations ensuring better collaboration, transparency and accountability.

User Permissioning

Define team roles with varying levels of access, from account owners and managers to chat agents making sure that each team member has the access that they require for their role.

Zaapi Support
Demo and Onboarding

Our team will be happy to walk you through a live demo and guide you through the onboarding to get your business fully setup in no time.

Ongoing Support

Any questions? Chat with our team anytime. We're available to Monday - Friday during business hours.

Payment
Credit Card
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TrueMoney Wallet
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Mobile Banking
Rabbit LINE Pay
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PromptPay
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WeChatPay
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Add-on Packages

Team Collaboration
Assign Chats Automatically

Automatically assign chats to admins based on your own custom rules ensuring faster responses and a more balanced workload.

Group Agents into Teams

Organize your agents into teams and use those teams to define your chat assignment logic. Read more.

Broadcast and CRM
Keyword-Based Auto-Tagging

Tag your conversations automatically using keyword triggers to easily and consistently classify your conversations for quicker replies or later analysis or broadcasting. Read more.

LINE OA AI Contact Enrichment

Deploy our AI on your LINE accounts and enrich your contacts with data points collected from conversation history including product interests, past purchases and total spend.

LINE Broadcast With AI-Enriched Contacts

Leverage the data points provided by our AI (product interests, past purchases, total spend) to micro-segment your LINE broadcasts, achieving greater results at a lower cost. Read more.

Chatbot
Autonomous AI Bot Trained On Your Data

Train your AI bot to handle entire conversations autonomously or in conjunction with your human agents, handing over to them only for the most complex enquiries. Read more.

Always-On AI Agent

Deploy your AI bot with full autonomy outside of agent business hours for 24/7 customer support.

Rules-Based Chat Automations

Create simple chat automations including greeting messages, out-of-hour messages and closed-chat messages to automate redundant tasks and deliver a more consistent experience to your customers.

Payment Gateway Fee

Fees will only be charged when the service is used. The company reserves the right to change the terms and service rates at any time.

fee
Mobile Banking Fees*
15 THB / Transaction
PromptPay QR Code Payment Fee*
0.8%
Digital Wallet Digital Wallet Acceptance Fee*
1.5% - 3.2%
Credit and Debit card acceptance fee*
3.2% - 3.5%
Withdrawal fees when paying with credit/debit cards
20 THB
Withdrawal fees over 50,000 THB
free
*All payment methods exclude VAT (7%) from the net fee amount
Merchants received = Product price * (1 - Fee (%) * (1 + VAT (7%)))
Payment system provided by GB Prime Pay

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