Privacy Policy

Zaapi takes your privacy seriously. Find out more about our privacy policy below.

Privacy Policy

INTRODUCTION

In our best effort to allow you to set up and run your online business, we collect and use information about you:

  • Merchants
  • Customers
  • Visitors to Zaapi’s websites, or anyone contacting Zaapi support

The following Privacy Policy will help you better understand how we collect, use, and share your personal information. Over time, we may change and update this privacy policy. If any significant changes were to happen, we will let you know.

OUR VALUES

At Zaapi, we built our practice on core values. Among creating value, we put an emphasis in trust and communication. Transparency and open communication are the key to good functioning and guide us as we develop our products and services.

  • Your information belongs to you
  • We protect your information from others
  • We help merchants and partners meet their privacy obligations

WHY WE PROCESS YOUR INFORMATION

Generally, we process your information to fulfill contractual obligations or allow someone we work with to use your personal information for a reason related to their business. These reasons are called “legitimate interests” and they include:

  • Preventing risk and fraud
  • Providing support
  • Improving our products and services
  • Providing analytics
  • Testing out new features

Personal information is only processed for these “legitimate interests” after careful consideration of the potential risks to your privacy. This means we provide clear transparency into our privacy practices, offering you control over your personal information where appropriate.

YOUR RIGHTS OVER YOUR INFORMATION

Zaapi believes that you should be able to access and control your personal information. Depending on how you use Zaapi, you may have the right to request to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information.

If you buy something from a Zaapi-powered store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. As we are only a processor on their behalf, we cannot decide how to process their information. Therefore, we can only forward your request to them to allow them to respond. Zaapi provides merchants with the right tools to fulfill these requests.

Note that if you send a request relating to your personal information, we will have to make sure that it is you before we can respond. In order to do so, documentation verifying your identity (which will be discarded after verification) may be asked.

HOW WE PROTECT YOUR INFORMATION

Zaapi teams work to protect your information and ensure the security and integrity of our platform. We also frequently assess the security of our data storage and systems that process financial information.

HOW WE USE “COOKIES” AND OTHER TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies on our website when providing our services.

HOW YOU CAN REACH US

If you wish to ask about or make a request relating to how we process your personal information, you can contact us by email at care@zaapi.com

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