One place for every customer conversation
Bring Facebook, Instagram, TikTok Shop, Shopee, Lazada, LINE OA, Email, Shopify, and Website Live Chat into one shared workspace. Manage tickets, organize conversations, collaborate with your team, and support customers faster from one centralized helpdesk.
Focus on the conversations that matter most
Create custom queues for urgent tickets, VIP customers, order issues, or high-priority requests. Help your support team stay organized and respond faster during busy periods.
Keep responses fast and consistent
Create reusable replies for common questions, shipping updates, return requests, and payment confirmations. Help agents save time while delivering accurate support across every channel.
Collaborate across teams with full context
Bring support, operations, and sales teams together inside one Ticket. Share updates, assign responsibilities, and collaborate behind the scenes while maintaining a seamless customer experience.
Reduce manual work across your support team
Automate repetitive actions like Ticket assignments, status updates, tagging,
and follow-ups so teams can work faster and stay organized.
See other features
Explore the additional features Zaapi offers to enhance your conversation team's capabilities.
Try Zaapi free today
Automate your customer journey, increase your conversion rate, and grow your revenue without hiring more staff. No credit card required.
