News, tips and resources about Zaapi

Zaapi is a powerful all-in-one chat solution that brings all your customer messages into one place—Facebook, Instagram, LINE, WhatsApp, Shopee, Lazada, and TikTok Shop—helping online sellers respond faster, manage teams more efficiently, and ultimately close more sales. With built-in AI and automation tools, Zaapi takes your customer service and sales performance to the next level.

Brand loyalty is more than just repeat purchases—it's a deep connection that customers feel towards a brand, leading to trust, repeated buying, and advocacy. Learn what brand loyalty really means, why it’s crucial for business growth, and how modern brands use technology to nurture loyal customers effectively.

Explore 7 AI-powered tools that can genuinely help grow your online sales. Choosing the right tools for your e-commerce business can unlock efficiency, boost performance, and support long-term success.

Discover how to automatically respond to comments and pull chats into your Facebook and Instagram inbox using Zaapi. Increase your sales with chatbots and marketing automation that helps your business respond faster and sell smarter.

Chatbot marketing is a modern online business tool that helps increase sales, improve customer satisfaction, and drive real growth for your online business.

Many online sellers overlook one powerful tool that could transform their business: the Customer Journey Map. This blog explains what a journey map is, why it's essential, and how it helps e-commerce brands boost conversions, optimize marketing, and deliver better customer experiences across every sales channel.

In 2025, AI chatbots have become a must-have for online businesses. They’re fast, efficient, and can dramatically enhance customer service while helping you stay ahead of the competition. Explore the top 8 reasons why smart sellers are embracing chatbot automation today.

In today's digital era, AI chatbots have become indispensable tools for online businesses aiming to elevate customer support. This article explores the pivotal role of AI chatbots in modern customer service and why they're a must-have for brands seeking efficiency and enhanced customer experiences.

TikTok Shop’s powerful algorithm and one-click checkout experience make it a goldmine for online sellers. With Zaapi, you can now integrate your TikTok Shop to a unified inbox, manage orders in real-time, and respond to customers faster than ever. Here's how to get started.

Get to know dashboards — a crucial tool that helps online sellers and e-commerce businesses analyze data and get a clear business overview, boosting your ability to make smarter decisions.