Frequently Asked Questions

If you'd like to subscribe to a plan, please reach out to us through the Contact Us page and we will send you a payment link to activate your subscription.

There is no limit to the number of users that you can add to your account.

Your subscription will be automatically canceled when your plan expires and no credit card is linked. If you have a linked card, you can manually cancel your subscription through the system before the new billing cycle begins.

Zaapi is an omnichannel chat platform designed for customer support, marketing and sales. We provide a wide range of powerful tools for businesses, especially e-commerce companies to improve the way they engage with customers through chat. These include a unified inbox with collaborative features integrated with Facebook, Instagram, LINE, Shopee, Lazada and TikTok, in-depth chat analytics and chatbots among others.

To change your plan, please get in touch with our team through any of the channels listed on the Contact Us page.

Zaapi is built for any business looking to improve the way they engage customers through chat platforms be it by centralizing conversations, managing a large agent team, delving into in-depth analytics or building chat automations. Moreover, as one of the only omnichannel chat platforms integrated with Shopee, Lazada and TikTok, Zaapi is particularly well-suited to omnichannel e-commerce businesses looking to better manage their chats.

Yes! If you've completed document and bank account verification, you can request a change by emailing info@gbprimepay.com. Use the subject line 'Request to Change Receiving Account' and include your store name, Merchant ID, and website link. Follow the team's instructions to complete the process.

Yes, we provide a 7-day free trial to all new users so you can find out whether Zaapi is right for your business before making any commitments.

Zaapi offers both rule-based chatbots and AI-powered chatbots to help you fully automate your chats efficiently. The rule-based chatbot includes features such as welcome messages, out-of-hours responses, and conversation closing messages. Meanwhile, our AI chatbot leverages advanced language models trained on your company’s data to handle customer conversations naturally, as if a real staff member were assisting them.

Ready to try it out? Contact us now!

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We offer both monthly and annual plans with discounts on annual plans.

Zaapi allows you to connect an unlimited number of accounts your platform to centralize all your chats in one single place.

Zaapi is currently available in both English and Thai.

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Zaapi's built-in inventory, order management and payment systems make it easy for you to share products, create orders and complete sales without ever leaving the chat.

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Zaapi partners with GB Prime Pay, offering multiple payment options, including PromptPay, QR codes, Rabbit LINE Pay, TrueMoney Wallet, WeChat Pay, and credit/debit cards.

Payments are first verified by our system, and once confirmed, the funds will be added to your Zaapi Wallet.

Zaapi connects with multiple chat channels across social media and e-commerce, including Facebook, Instagram, LINE OA, Shopee, Lazada and TikTok.

Zaapi’s inbox is divided into three categories – "Open," "Follow Up," and "Closed," allowing you to classify your conversations easily and maintain a clean inbox. Furthermore, you can label your conversations either manually or automatically based on chat keywords, allowing you to further segment your conversations for processing by specific agents or for later analysis.

No, Zaapi is not an e-commerce marketplace like Shopee or Lazada. Zaapi is an omnichannel chat platform designed to help businesses better engage their customers through a multitude of chat platforms including Shopee, Lazada and others.

LINE OA limits the number of messages that can be sent through broadcast or via API each month. As Zaapi uses the LINE OA API to send messages, any message that you send through Zaapi will therefore count towards that limit. However, do note that messages that you send within 1 minute of a customer message do not count towards your limit so the faster you reply, the more free messages you'll get from LINE! Find out more here.

Zaapi is available on desktop through our web app as well as on mobile (iOS and Android apps). The desktop web app is designed to offer the full range of features from chatting to viewing analytics and creating automations while the mobile apps are specifically built for agents to reply to chats on the go.

Zaapi supports both manual and automatic rules-based assignment of conversations allowing you to make clear who is responsible to each chat at any given time.

You can create payment requests and send a secure payment link to customers directly through chat for immediate payment