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1. Introduction

Welcome to Zaapi, a platform operated by Zaapi Co., Ltd. and its affiliates ("Zaapi", "we", "us", or "our").
We value your privacy and are committed to protecting your personal information in compliance with applicable data protection and privacy laws ("Personal Data Protection Laws").

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, mobile application, and related services (collectively, the "Platform").
By using Zaapi, you acknowledge and agree to the practices described in this Policy.

If you have any questions about our privacy practices, please refer to the “Contact Us” section at the end of this document.

1.1 Definition of Personal Data

“Personal Data” means any information relating to an identified or identifiable individual. Examples include your name, contact details, and information associated with your account.

‍1.2 Consent and Acceptance

By registering for an account or using our Platform, you consent to the collection, use, disclosure, and processing of your personal data as described in this Privacy Policy.
If you do not agree, please discontinue use of our Platform and Services.

We may update this Privacy Policy periodically. Any updates will be posted on our Platform with a revised effective date. Continued use after an update constitutes your acceptance of the revised terms.

1.3 Relationship with Other Agreements

This Privacy Policy operates alongside any other service or contractual agreements you have with Zaapi. In the event of a conflict, the terms of those agreements will take precedence.

‍1.4 Who This Policy Applies To

This Policy applies to all Zaapi Users, including merchants, teams, and other authorized individuals who access or use our Services.

2. When Does Zaapi Collect Personal Data?

We collect personal data when it is necessary to provide and improve our Services, including when:

• You create or manage an account on our Platform.
• You communicate with us through chat, email, or other support channels.
• You complete forms, surveys, or participate in beta programs or events.
• You interact with our customer service or technical support teams.
• You visit or engage with our website, mobile application, or other digital properties (including through cookies or analytics tools).
• You voluntarily provide information to us in any other context related to our Services.

These examples are not exhaustive but represent common situations in which your data may be collected.

3. What personal data does Zaapi collect?

3.1 Categories of Personal Data

We may collect and process the following types of personal data:

• Basic Information: Name, email address, and any profile information you provide.
• Contact Information: Phone number or other communication details.
• Account Information: Login credentials, organization ID, and related account settings.
• Network & Interaction Data: Information about team members, associated accounts, or communications on the Platform.
• Media Data: Photos, videos, or files you upload or share through the Platform.
• Usage Data: Information about your use of the Platform, including pages visited, features used, device information, browser type, and operating system.
• Communication Preferences: Your preferences for receiving updates or notifications.
• Integration Data: Information exchanged when you connect external services or systems to Zaapi (only as authorized by you).
• User-Provided Data: Any other information you voluntarily provide while using the Platform.

3.2 Accuracy of Personal Data

You are responsible for ensuring that any information you provide is accurate and up to date. You may review and update your personal details through your account settings at any time.

3.3 Social Media Account Integration

If you sign in or connect your account through another service, we may receive limited profile or account data from that service—only as permitted by your privacy settings and their policies.

3.4 Cookies and Similar Technologies

We use cookies and similar technologies to help our Platform function, remember your preferences, and improve user experience. You can manage cookie settings through your browser at any time.

4. How We Use Personal Data

We use your personal data only for legitimate business purposes, including to:

• Operate, maintain, and provide the Zaapi Platform and Services.
• Improve, customize, and enhance user experience.
• Provide customer support and respond to inquiries.
• Communicate with you about updates, new features, or administrative matters.
• Monitor and analyze Platform performance and usage trends.
• Maintain the security and integrity of our systems.
• Comply with legal or regulatory obligations where applicable.

We do not sell, rent, or trade your personal data.

5. How We Share Personal Data

We may share your personal data only in limited circumstances, such as:

• With trusted service providers who assist us in operating, maintaining, or improving the Platform.
• With integration or infrastructure partners as necessary to enable core Platform functionality.
• For legal or security reasons, if required by law or to protect our rights and prevent fraud or misuse.
• With your consent, where you explicitly authorize the sharing of information.

All recipients of your data are bound by contractual obligations to process it only as instructed and to maintain appropriate security measures.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.
When personal data is no longer required, it will be securely deleted or anonymized.

7. How We Protect Your Data

We employ technical and organizational safeguards designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
These include encryption, access controls, network security, and regular reviews of our data handling practices.

While we take these measures seriously, no online platform can guarantee absolute security. You are encouraged to use strong passwords and keep your credentials confidential.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of inaccurate data.
• Withdraw consent to processing.
• Object to or restrict specific processing activities.
• Request data portability, where applicable.

To exercise your rights, please contact us using the details below. We will respond in accordance with applicable laws.

9. International Transfers

Your personal data may be transferred to and processed in countries other than your country of residence.
When this occurs, we implement appropriate safeguards—such as contractual protections—to ensure your data remains protected and processed in accordance with this Policy.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal data, you may contact us at hello@zaapi.com

We will respond to all legitimate privacy-related inquiries promptly and in accordance with applicable data protection laws.

Effective Date

This Privacy Policy was last updated on September 15, 2025.

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