News, tips and resources about Zaapi

Tired of juggling chats from different platforms? We’ve got you covered. In this blog, we break down the 6 best customer chat tools every online seller should consider. Whether you're a small business or scaling fast, there's a solution here to help you chat faster, sell smarter, and delight your customers.

Wondering how a chatbot differs from auto-replies? Learn what chatbots really are, explore the main types, and discover how they can power up your customer service and online sales strategy.

In today’s digital world, having a website alone isn’t enough. Increasing your conversion rate—turning visitors into paying customers—is key to growing your online business. This blog introduces 8 effective strategies to improve conversions, from optimizing your website and CTAs to leveraging customer reviews and streamlining checkout. Plus, learn how Zaapi’s latest features like AI Chatbot, Smart Chat Assignment, and omnichannel chat integration can help you convert more chats into sales and deliver faster, smarter customer service.

In today's competitive online marketplace, timely and effective responses to customer inquiries on your Facebook page can significantly impact sales. This article outlines five key strategies to optimize your Facebook page replies, ensuring customer satisfaction and increased conversions.

In today’s fast-paced e-commerce landscape, the ability to respond quickly and efficiently to customer inquiries can be a game-changer. A chat integration system lets you manage conversations from Facebook, Instagram, LINE, Shopee, Lazada, and more in one unified inbox—helping your team work smarter, close sales faster, and deliver a seamless customer experience. Wondering if it’s the right solution for your business? Here are 10 reasons why it could be the competitive edge you need.

Personalized marketing has become a must-have strategy in today’s fast-paced digital world. With intense competition to win over customers, businesses are turning to tailored approaches that meet individual needs and preferences. In this article, we’ll break down what personalized marketing is, why it’s essential in the digital era, and how you can effectively apply it to your online business.

Discover how Software as a Service (SaaS) helps businesses cut costs, boost productivity, and scale fast—ideal for online and remote-ready teams.

In today’s online business world, automated messaging plays a crucial role in streamlining operations, reducing costs, and improving sales conversions. If you’re unfamiliar with auto messages, this post will guide you through their importance and how to use them effectively for your online business.

No matter the case! With 10 examples of customer chat responses, prepare your admin to handle all online sales situations.