Omnichannel Chat Platform for Online Sellers
Combine chats from Facebook, WhatsApp, Instagram, LINE, Shopee, Lazada, TikTok Shop, and Instagram. Reply faster, manage your admin team easier, and never miss a sale.
THE MULTI-CHANNEL CHAT PROBLEM
Headache from juggling multiple apps? The more you sell, the more apps you have to switch between—Facebook, LINE, or Shopee. Chats are scattered, admins reply to the same customer, and buyers wait too long. The worst part? You miss crucial orders. Don't let scattered chats cost you sales.
All your customer chats in one inbox
Stop switching between apps. Manage conversations from Facebook, Instagram, LINE, WhatsApp, Shopee, Lazada, and TikTok Shop in a single inbox so your team can respond faster and never miss a message.
Manage your chat team with smart automation
Automatically assign conversations to the right agents, avoid duplicate replies, and keep everyone aligned with labels and internal notes. Zaapi helps your team collaborate smoothly and respond to customers faster.
Replies Faster. Closed More Sales
Speed is the heart of sales! Track chat performance, view response stats and missed chats to ensure your store always maintains a great Chat Response Rate on Marketplaces.
Frequently Asked Questions
These are the most commonly asked questions about Zaapi. If you can't find what you're looking for, feel free to chat with our team.
Q: What is a unified chat program?
A: A system that centralizes customer messages from multiple platforms—including Facebook, Instagram, WhatsApp, LINE, Shopee, Lazada, and TikTok Shop—into one single, easy-to-use screen.
Q: What channels does Zaapi support?
A: Zaapi natively supports Facebook, Instagram, LINE, WhatsApp, Shopee, Lazada, and TikTok Shop. We also integrate with email (Gmail, Outlook) and platforms like HubSpot and Shopify. For custom workflows, you can easily build your own integrations using our flow builder and webhooks.
Q: Can online sellers use it?
A: Definitely! It's built specifically for ecommerce. Beyond just a unified inbox, Zaapi provides powerful AI and automation features to help you reply faster, streamline your workflow, and close more sales.
Q: Do I need to install anything?
A: No, the desktop platform is fully web-based and ready to use from your browser. We also offer a dedicated mobile app, allowing you and your team to reply to customers and manage chats from anywhere.
Q: What is the starting price?
A: Plans start at $45/mo. We offer a 7-day free trial (no credit card required) so you can experience both the unified chat and our advanced AI automation features completely risk-free.
