Why

When You Can Use Zaapi

Looking for a Wati.io alternative? Zaapi offers more: direct Shopee, Lazada and TikTok Shop chat, unlimited automation triggers, and a smarter AI you can actually direct.

Thousands of businesses trust Zaapi with their business messaging

The Better Way To Go

Features
Superior
Alternative
Omnichannel Core
True Omnichannel
Integrates Shopee, Lazada, TikTok Shop,
and all messaging apps.
WhatsApp-First
Lacks deep Marketplace integration
Integration
Direct Sales Data
View/manage orders directly from Marketplace chat.
Indirect Data
Requires complex setup no native e-commerce data view.
AI and Automation
Smarter AI
Directable AI for complex sales funnels with Unlimited automation.
Basic AI
Rigid, limited automation often restricted to high-tier plans.
Customer Data
Unified Profile
One complete customer view from all sources
and purchases.
Fragmented Data
Customer history is siloed by each
separate app.
Team Scalability
Advanced Routing
Auto-assign chats based on source or
custom rules.
Standard Routing
Basic distribution, less efficient for high-volume marketplace teams.
Cost & Value
Better Value
Advanced AI/Automation included in more accessible plans.
Higher Cost
Full automation capability often requires the most expensive tiers.
Best For
E-commerce Growth
Built to maximize sales across all regional channels.
WhatsApp Support
Best suited for WhatsApp-only customer service operations.
Superior
Omnichannel Core
True Omnichannel
Integrates Shopee, Lazada, TikTok Shop,
and all messaging apps.
Integration
Direct Sales Data
View/manage orders directly from Marketplace chat.
AI and Automation
Smarter AI
Directable AI for complex sales funnels with Unlimited automation.
Customer Data
Unified Profile
One complete customer view from all sources
and purchases.
Team Scalability
Advanced Routing
Auto-assign chats based on source or
custom rules.
Cost & Value
Better Value
Advanced AI/Automation included in more accessible plans.
Best For
E-commerce Growth
Built to maximize sales across all regional channels.
Alternative
Omnichannel Core
WhatsApp-First
Lacks deep Marketplace integration
Integration
Indirect Data
Requires complex setup no native e-commerce data view.
AI and Automation
Basic AI
Rigid, limited automation often restricted to high-tier plans.
Customer Data
Fragmented Data
Customer history is siloed by each
separate app.
Team Scalability
Standard Routing
Basic distribution, less efficient for high-volume marketplace teams.
Cost & Value
Higher Cost
Full automation capability often requires the most expensive tiers.
Best For
WhatsApp Support
Best suited for WhatsApp-only customer service operations.

Manage Your Business With . Ease

More Than a WhatsApp Tool

Wati restricts their Flow Builder automation to 1,000-5,000 triggers per month. With Zaapi, you get unlimited automation triggers, allowing you to scale your support and sales without fear of hitting a wall.

Go Beyond a Basic Q&A Bot

Zaapi's AI Agent gives you deep customization. Define its personality, set specific rules for how to answer sensitive scenarios, and seamlessly integrate it with your human agents for a truly intelligent workflow.

Unlimited Automation Triggers

Wati restricts their Flow Builder automation to 1,000-5,000 triggers per month. With Zaapi, you get unlimited automation triggers, allowing you to scale your support and sales without fear of hitting a wall.

Seamless Customer Data
for Tailored Support

Zaapi’s customer profiles ensure your team always has the context they need to deliver personalized support. With access to a complete history of past interactions, purchases, and key customer details, your agents can quickly resolve issues and offer a more tailored experience.

If Wati.io is holding your sales back, it's time to move. Zaapi is the only choice for serious e-commerce businesses. Join Zaapi and start selling smarter!

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Messages sent via Zaapi
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Chat accounts integrated
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Trusted customers
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Countries launched in

Frequently Asked Questions

These are the most commonly asked questions about Zaapi. If you can't find what you're looking for, feel free to chat with our team.

Q: What is the pricing structure for Zaapi?

A: You can view our pricing structure and calculate the “listed price” Zaapi Pricing Calculator. Customers based in Thailand can refer to our localized pricing at Zaapi Thailand Pricing.

Q: How does the affiliate commission work?

A: You will earn a 20% commission on all sales generated through your affiliate link.

Commissions are paid out monthly on the 25th (or the previous working day if the 25rd falls on a weekend).

The minimum payout threshold is USD 100 for international accounts and THB 3,500 for Thai accounts.

If your commission balance is below the threshold, payment will be postponed until the threshold is met.

Once the threshold is reached, your commission will be paid out in the next scheduled payout. Funds will be transferred to the bank account you registered with us.

Try Zaapi for free

If you're ready to dive in, sign up now and start using Zaapi for free. Unsure how to get started? Book a demo, and we’ll walk you through exactly how Zaapi can transform your customer conversations.