Zaapi: The All-in-One Chat Platform That Supercharges Online Sales

Zaapi is your ultimate chat management hub designed to simplify and optimize how you sell online. By unifying all your conversations from major platforms like Facebook Page, Instagram, LINE OA, WhatsApp, Shopee, Lazada, and TikTok Shop into a single dashboard, you’ll never have to juggle multiple apps again. No more missed messages. No more switching tabs. Just faster responses and better customer experiences that drive sales.

Available on both desktop and mobile (iOS and Android), Zaapi is built for flexibility and real-time responsiveness. Plus, with features like automation and AI-powered chatbot responses, managing large volumes of chats becomes effortless—freeing your team to focus on what matters most: selling and serving.

Simplify Chat Management Across All Channels

Say goodbye to chat chaos. Zaapi consolidates your customer messages from every key channel—Facebook Page, Instagram, LINE OA, WhatsApp, Shopee, Lazada, and TikTok Shop—into one unified inbox. No more app-switching. No more delays.

The system is designed to support online businesses of all kinds, whether you're selling through social media or on e-commerce platforms. With seamless chat handling and real-time communication, your admin team can respond faster, no matter where they are.

And since Zaapi is fully compatible with both iOS and Android mobile devices, as well as desktop, you can manage customer interactions on the go—helping your team close deals anywhere, anytime, and boost your sales performance significantly.

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Learn more about Unified Chat feature

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Empower Your Team with Smart Chat Assignment

Managing high chat volumes can overwhelm any team. That’s why Zaapi comes equipped with a smart auto-assignment feature that ensures every message goes to the right person, automatically.

Using filters like customer type, priority level, or interest area, Zaapi intelligently routes each chat to the most suitable admin. The result? Faster, more accurate responses—and a smoother experience for your customers.

Admins no longer waste time hunting through messages. Instead, the system keeps workflows streamlined and ensures every inquiry is addressed efficiently. You can also customize your assignment rules to match your business model and team structure, giving you complete control.

With clear task allocation and minimized overlap, your team can deliver focused service and close more deals—without the confusion.

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What are the capabilities of Zaapi’s Automation feature?

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Automate FAQs and Save Time with Pre-Set Responses

In today’s digital marketplace, repetitive questions are a time drain. Zaapi’s built-in FAQ and auto-reply system lets you set up pre-written responses to commonly asked questions—whether it’s product info, operating hours, ongoing promotions, or shipping details.

This smart automation lightens the load for your team, speeds up customer interactions, and helps keep potential buyers engaged. More accuracy, less effort, and a better chance of sealing the deal.

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How to build Chatbot without coding

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Keep Serving Customers After Hours with Basic Automation

Even when your store is closed, Zaapi keeps working. Basic Automation tools like auto-welcome messages and off-hour replies ensure your customers always feel attended to—even in the middle of the night.

Set these messages up easily and let Zaapi reassure customers that their message has been received, along with your business hours. This proactive communication builds trust and keeps leads warm until your team is ready to reply—boosting your chances of closing a sale once you’re back online.

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Setting up automatic comment replies on Facebook and Instagram

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Scale Smarter with Zaapi’s AI-Agent Chatbot

One of Zaapi’s most powerful features is the AI-Agent—an intelligent chatbot that handles complex inquiries, understands customer intent, and recommends the right products.

It’s perfect for businesses looking to grow without overloading their team. By offloading routine and even nuanced conversations to the AI-Agent, your admins can focus on closing deals and nurturing leads.

Whether it’s qualifying prospects or resolving product questions, the AI-Agent works 24/7 to enhance your customer service and drive conversions.

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Cut Costs, Not Productivity — Let AI Handle the Work.

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Unlock Insights with Real-Time Analytics

Want to sell smarter? Zaapi’s built-in Analytical Dashboard gives you real-time data on chat volume, response times, customer behavior, and sales trends.

These insights empower business owners and admins to make data-driven decisions, improve service workflows, and fine-tune marketing strategies. Whether you're planning a campaign or optimizing support, Zaapi helps you stay one step ahead.

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Use Insights from the Dashboard to Turn Chats into Sales

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Affordable Plans with Powerful Features

Interested in supercharging your chat commerce game? Zaapi’s plans start at just 440 THB/month, with pricing based on the number of connected accounts and admin seats. For a tool that combines chat management, automation, AI, analytics, and more—it’s an unbeatable value.

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Try Zaapi For Free & Power Up Your Chat Commerce

New to Zaapi? You’re in luck! Get started with a 7-day free trial and experience the power of unified chat management for your online store.

👉 Start Free Trial

Got Any Questions? Contact Us.

Head to our Contact Us page to get in touch.

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