Why Zaapi is the Best Choice for Your Business

In the competitive landscape of customer engagement platforms, Zaapi emerges as the clear winner for businesses aiming for growth and efficiency. Here’s a breakdown of why Zaapi is the better choice over Qontak:

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	Zaapi	Qontak
Omnichannel Capabilities (logo)		Offers a variety of channels including WhatsApp Business API, but requires contacting them for a full list.
Social Media (list)	Facebook, Instagram, WhatsApp, LINE	WhatsApp Business API and others available upon request.
E-Commerce (list)	Shopee, Lazada, Tiktok Shop	-
Marketing and Sales Automation
Chatbot Automation Workflows	✅ Easy-to-use	✅ Available
Workflow Automation & AI Agent	Starting at $98/month ✅ Unlimited Workflows	Contact for pricing ✅ AI agent focused
AI Knowledge Sources	✅ Document uploads and web resources	✅ Available in their AI solutions
Customer Support
Customer Support	✅ Chat support with human agent	⚠️ Ticket and Community Support
Onboarding Support	✅ Chat support with human agent	❌ Enterprise tier ONLY
Pricing
Entry	Basic: Starting at $13 per month 1 user ($12 per additional user) No Workflows	Broadcast: Starting at Rp 750.000 per month Includes Campaign Management and WhatsApp Business API
Mid-tier	Pro: Starting at $19 per month 1 user ($20 per additional user) Basic Automations	Service Suite / Sales Suite: Starting at Rp 400.000 per User / Month Includes Chatbot and advanced features
Advanced	Advanced: Starting at $98 per month 1 user ($25 per additional user) 🔥 Unlimited workflows	Qontak 360: Custom pricing Full suite of features

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1. Transparent and Affordable Pricing

Zaapi's pricing is straightforward and accessible, starting at just $13 per month. This allows businesses of all sizes to leverage powerful tools without a hefty initial investment. Qontak’s pricing, on the other hand, is less transparent, with some plans requiring direct contact for a quote. This lack of clarity can be a significant hurdle for businesses that need to make quick decisions.

2. Unparalleled E-commerce Integration

For online sellers, Zaapi is the undisputed champion. It offers seamless integration with major e-commerce platforms like Shopee, Lazada, and TikTok Shop. This allows you to manage customer interactions from all your sales channels in one place, a feature Qontak doesn't readily provide. With Zaapi, you can use insights from your dashboard to turn chats into sales, creating a more cohesive and profitable customer experience.

3. All-in-One Inbox for a Unified View

Zaapi’s All-in-one Inbox is a game-changer for managing customer conversations. It consolidates messages from various social media and e-commerce platforms into a single, easy-to-use interface. This centralized approach not only improves response times but also ensures that no customer query falls through the cracks. Qontak's offering, while robust, can be more complex to navigate for businesses that need a simple, unified solution.

4. Powerful and Accessible Automation

Zaapi empowers businesses to automate customer interactions with ease. Their automation features are designed to be user-friendly, allowing you to build chatbots and automated workflows without any coding knowledge. For more advanced needs, the AI Agent can handle complex queries, freeing up your team to focus on high-value tasks. Learn how to build a chatbot without coding and see how Zaapi can cut costs, not productivity.

5. Superior Customer Support and Onboarding

Zaapi excels in customer support by offering chat support with human agents for all its users. This ensures that you have a real person to talk to when you need help. Qontak’s support is more limited, with some tiers only offering ticket and community support, and dedicated onboarding reserved for enterprise clients.

6. Actionable Insights with a User-Friendly Dashboard

Zaapi's dashboard provides clear and actionable insights into your customer interactions. This data-driven approach helps you understand customer behavior, track your team's performance, and make informed decisions to boost sales and customer satisfaction. The intuitive design makes it easy for anyone on your team to use and benefit from these powerful analytics.

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Source

- https://qontak.com/en/pricing/

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Try Zaapi's AI Chatbot for Free – 7-Day Trial

Whether you're just starting out or scaling fast, Zaapi’s Flow Builder and AI chatbot features are built to help you sell smarter. Try it free for 7 days!

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Need Help?

Got questions about Flow Builder or AI automation? Reach out via: Contact us or Book a demo

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Zaapi helps you unify, automate, and scale your customer chats—all in one place.

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