News, tips and resources about Zaapi

Many online sellers overlook one powerful tool that could transform their business: the Customer Journey Map. This blog explains what a journey map is, why it's essential, and how it helps e-commerce brands boost conversions, optimize marketing, and deliver better customer experiences across every sales channel.

In 2025, AI chatbots have become a must-have for online businesses. They’re fast, efficient, and can dramatically enhance customer service while helping you stay ahead of the competition. Explore the top 8 reasons why smart sellers are embracing chatbot automation today.

In today's digital era, AI chatbots have become indispensable tools for online businesses aiming to elevate customer support. This article explores the pivotal role of AI chatbots in modern customer service and why they're a must-have for brands seeking efficiency and enhanced customer experiences.

TikTok Shop’s powerful algorithm and one-click checkout experience make it a goldmine for online sellers. With Zaapi, you can now integrate your TikTok Shop to a unified inbox, manage orders in real-time, and respond to customers faster than ever. Here's how to get started.

Get to know dashboards — a crucial tool that helps online sellers and e-commerce businesses analyze data and get a clear business overview, boosting your ability to make smarter decisions.

Understanding and optimizing the Customer Journey is essential for e-commerce success. This article breaks down the five key stages — Awareness, Consideration, Purchase, Retention, and Advocacy — and explains how each impacts customer experience and sales. It also offers actionable tips to improve every stage, such as using centralized chat tools, enhancing online shopping experience, and leveraging customer data. Real-world examples from brands like Amazon, Starbucks, and Apple show how a well-crafted Customer Journey builds loyalty and drives sustainable growth. Online sellers can apply these insights to streamline operations, boost conversions, and grow their business more effectively.

Knowing how to write effective customer replies is essential for online merchants these days. Customer replies are the primary form of communication for online buying and selling.

Unlock all the answers! What is a chat integration platform, how beneficial is it for online stores, and why do online businesses need to use it? Find all the answers here!

Customer service is crucial for business competition - along with effective customer service techniques.

Discover how Zaapi's Flow Builder enables you to effortlessly build an AI chatbot for your online store, automate customer support, and enhance your sales processes without needing any coding knowledge. Learn about the key benefits of AI chatbots, including 24/7 customer service, improved team efficiency, cost savings, and increased sales opportunities. Follow our step-by-step guide to set up your own chatbot and start leveraging automation for better business results.